Return and Refund Policy

At Perfume Paradies, we want you to shop with confidence. We strive to provide quality fragrances and a smooth shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery so we can review your request.

For hygiene and product safety reasons, perfumes that have been opened, used, or had their seals removed may not be eligible for return unless the product is defective, damaged, incorrect, or applicable law requires otherwise.

Products must be unused and in their original packaging where a return is otherwise permitted.

2. Damaged or Incorrect Items

If your order arrives damaged, leaking, defective, or different from what you ordered, please contact our customer support team.

To help us resolve the issue, provide:

• Your order number.

• Clear photos or a video of the product and packaging.

• A brief description of the issue.

Once we review your claim, we will inform you of the available resolution, which may include a replacement, refund, or another appropriate remedy.

3. Refund Eligibility

Refunds may be issued for approved claims, including eligible damaged, defective, incorrect, or undelivered orders.

Refund requests are reviewed individually. All decisions are subject to applicable consumer protection laws and the circumstances of the order.

4. Refund Processing Time

Once your refund is approved, we will initiate the refund through the applicable payment method.

Processing times may vary depending on your payment provider or bank. We will notify you when the refund has been processed.

For cash-on-delivery orders, we may request your necessary payment details to arrange an approved refund securely.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. Any eligible refund will be handled according to this policy and applicable law.

6. Exchanges

Exchanges may be available for eligible items, subject to product availability and approval.

If you receive an incorrect or defective item, please contact us before sending anything back. We will provide instructions for the next steps.

7. Return Shipping Costs

If an item is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, Perfume Paradies will handle reasonable return shipping costs as required by law and the approved resolution.

For other eligible returns, shipping costs and arrangements will be communicated before the return is authorized.

8. Non-Returnable Items

Unless applicable law requires otherwise, the following items may not qualify for return:

• Opened or used perfumes that are not defective.

• Products with removed or damaged seals due to customer use.

• Items damaged after delivery through misuse or improper storage.

• Products returned without prior authorization, where authorization is reasonably required.

These exclusions do not limit any mandatory rights you may have under applicable law.

9. How to Request a Return or Refund

To request a return, replacement, or refund, contact us through the Contact page on our website:

Website: https://perfumeparadies.com/

Please include your order number, the reason for your request, and supporting photos where applicable.

10. Policy Updates

Perfume Paradies may update this policy from time to time. Any updated version will be published on our website with its effective date.

Last Updated: October 12, 2026

Thank you for shopping with Perfume Paradies. We appreciate your trust and support.