Shipping Policy

At our store, we are committed to delivering your favorite fragrances safely and efficiently. Please read our shipping policy below for details about order processing, delivery times, and shipping costs.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.

During busy periods, holidays, or promotional events, processing may take a little longer.

2. Shipping and Delivery Times

Estimated delivery times depend on your location:

• Within Pakistan: 3–7 business days

• Remote areas: 5–10 business days

• International orders: Delivery times vary depending on the destination and customs procedures.

These are estimates and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated at checkout, where applicable. Any free-shipping offers will be clearly mentioned on our website.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided when available. You can use this information to follow your shipment.

5. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other contact details are accurate before placing your order. We cannot guarantee changes after an order has been dispatched.

Additional charges or delays may apply if an order must be redirected or reshipped due to incorrect information.

6. Delayed or Lost Shipments

Although we work to deliver orders on time, delays may occur due to courier issues, weather conditions, public holidays, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery window, please contact our customer support team for assistance.

7. Damaged Packages

If your order arrives damaged or leaking, please contact us as soon as possible. Include your order number and clear photos of the package and product so we can review the issue and assist you.

8. Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact details listed on our website.

Thank you for shopping with us. We appreciate your trust and look forward to serving you!