Frequently Asked Questions
Shipping
How long does it take to process my order?
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays, and processing may take a little longer during busy periods, holidays or promotions.
How long will delivery take?
Delivery time depends on your location. Estimated delivery times are listed in our Shipping Policy. These are estimates and are not guaranteed delivery dates.
How much does shipping cost?
Shipping charges are calculated at checkout, where applicable. Any free-shipping offers are clearly shown on our website.
What if my order is late?
Delays can happen because of courier issues, weather, holidays or other circumstances beyond our control. If your order has not arrived within the estimated delivery window, please contact our support team.
Order Tracking
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available, so you can follow your shipment.
Can I change my shipping address?
Please check your address and contact details before placing your order. We cannot guarantee changes after an order has been dispatched, and extra charges or delays may apply if an order must be redirected or reshipped.
Returns & Refunds
My order arrived damaged, leaking or incorrect. What should I do?
Please contact us within 48 hours of delivery with your order number, clear photos or a video of the product and packaging, and a short description of the issue. After reviewing your claim, we will let you know the available resolution, which may include a replacement, refund or another appropriate remedy.
Can I return a perfume I have opened?
For hygiene and product safety reasons, perfumes that have been opened, used or had their seals removed may not be eligible for return unless the product is defective, damaged, incorrect, or applicable law requires otherwise. Where a return is permitted, products must be unused and in their original packaging.
How do I request a return or refund?
Contact us before sending anything back and we will give you instructions. Returns sent without prior authorization may not be accepted.
When will I get my refund?
Once a refund is approved, we initiate it through the original payment method. Processing times depend on your payment provider or bank, and we will notify you when it has been processed.
Full details are in our Refund Policy.
Products & Authenticity
Are your fragrances authentic?
If you have any questions about a product, its source or its authenticity, please contact us and our team will be happy to help. Brand names shown on our website are trademarks of their respective owners.
Will my perfume look exactly like the picture?
Packaging and presentation may vary depending on the manufacturer, and scent, projection and longevity can vary with skin type, application and environment.
Payment
When is my order confirmed?
We must receive and process your payment before your order is accepted. Available payment methods are shown at checkout. For any payment questions, please contact us.
Contact
How can I reach you?
Perfume Paradies
Address: 31 Windingwood Dr, Sayreville, NJ 08872, United States
Phone: +1 (213) 772-7382
Email: info@perfumeparadies.com
Or use our Contact page.